Terms and Conditions
Last Updated: [04/01/2024]
1. Introduction
1.1 These terms and conditions (“Terms”) govern the use of services provided by Mappedit (“we”, “us”, “our”).
1.2 By engaging our services, you (“the Customer”) agree to be bound by these Terms.
2. Definitions
2.1 “Remapping” refers to the modification of a vehicle’s ECU (Engine Control Unit) or TCU (Transmission Control Unit).
2.2 “Carbon Cleaning” refers to the removal of carbon deposits from vehicle engine components, such as intake valves, using approved cleaning methods to improve engine performance and efficiency.
2.3 “Diagnostics” includes services that involve using on-board diagnostic tools (OBD) to assess the vehicle’s electronic systems for faults, performance issues, and error codes.
2.4 “Services” include, but are not limited to, ECU/TCU remapping, carbon cleaning, vehicle diagnostics, performance enhancement services, and any other vehicle-related services provided by us.
3. Scope of Services
3.1 We offer bespoke remapping, carbon cleaning, and diagnostic services designed to enhance vehicle performance and address engine health.
3.2 All services are carried out in line with industry standards and using approved tools and software.
3.3 Carbon cleaning services aim to remove carbon build-up from internal engine components using hydrogen-based or other industry-recognized methods.
3.4 Diagnostics will include checking for fault codes, live data readings, and other performance-related issues to ensure optimal vehicle operation.
4. Customer Obligations
4.1 The Customer warrants that they are the legal owner or have full authority to make decisions regarding the vehicle to be serviced.
4.2 The Customer must provide accurate and complete information about the vehicle, including make, model, year, and condition.
4.3 It is the Customer’s responsibility to inform their insurer about any modifications made to the vehicle.
4.4 The Customer must ensure that their vehicle is maintained to a reasonable standard before undergoing services like remapping, carbon cleaning, or diagnostics. We are not liable for any pre-existing issues affecting the vehicle.
5. Performance Disclaimer
5.1 While remapping is designed to optimise performance, actual results may vary depending on the vehicle’s condition, age, and maintenance history.
5.2 Carbon cleaning aims to reduce carbon build-up and improve engine performance, but results may vary depending on the severity of carbon deposits and the overall engine condition.
5.3 Diagnostics and remapping do not guarantee specific fuel savings, performance gains, or issue resolution.
5.4 We cannot guarantee that remapping or carbon cleaning will prevent future vehicle faults or issues.
6. Warranty and Liability
6.1 We provide a 12-month warranty on our remapping , covering software-related faults caused directly by the remapping process.
6.2 The warranty does not cover:
a) Wear and tear, or pre-existing issues with the vehicle.
b) Damage caused by third-party modifications, negligence, or improper vehicle maintenance.
6.3 We shall not be liable for:
a) Any consequential, incidental, or indirect damages arising from remapping, carbon cleaning, or diagnostics services.
b) Loss of warranty provided by the vehicle manufacturer or dealership as a result of our services.
7. Deposits, Cancellation and Refunds
7.1 Bookings are secured by the payment of a deposit and completed booking form retuned, without a valid payment no bookings can be secured and the appointment slot will remain open until a booking has been confirmed and a deposit has been placed.
7.2 The Customer may cancel their booking up to 72 hours before the appointment without penalty.
7.3 No refunds will be provided for completed services unless a fault is identified and verified as being caused directly by our remapping.
8. Vehicle Safety and Compliance
8.1 We are not responsible for ensuring the vehicle’s compliance with local MOT regulations following remapping.
8.2 Customers are advised to ensure their vehicle meets all road safety, emissions, and regulatory requirements post-remap and carbon cleaning.
8.3 Following diagnostics, customers will receive a report detailing any identified faults or issues with the vehicle that may affect its performance or safety.
9. Privacy Policy
9.1 We collect and store Customer data in accordance with the UK GDPR and Data Protection Act 2018.
9.2 Customer data will only be used for the purpose of providing services and will not be shared with third parties without consent.
10. Intellectual Property
10.1 All software, tools, and remapping files provided remain the intellectual property of us.
10.2 Customers are not permitted to copy, reproduce, or distribute any remapping files, diagnostic tools, or software.
11. Governing Law
11.1 These Terms are governed by the laws of England and Wales.
11.2 Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions regarding these Terms, please contact us:
- Email: Info@mappedit.co.uk
Acknowledgement
By engaging our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.